Description

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, Lisbon

About the Role

Cloudflare is looking for technical writing interns currently pursuing a degree to join the Product Content Experience (PCX) team and support product content creation. As a tech writing intern, you will partner with engineers, product managers, customer-facing teams, and other PCX writers to develop and improve content. You will be the first to explain new products and features, impacting and influencing the content experience of a product used by millions of people daily. You will work alongside and learn from a team recently recognized for delivering the Best Unified Enterprise Dev Portal at the 2025 DevPortal Awards. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the Internet better!

Responsibilities

• Create and edit product documentation according to company guidelines, varying from support content to product and developer documentation.
• Collaborate with content experts and project managers to distill complex, broad concepts about products into usable and accurate documentation. 
• Work closely with a variety of product, engineering, and customer-facing teams to document how to use new product features to both technical and non-technical users.
• Work independently and manage multiple simultaneous projects.
• Own, create, and help manage all product and support content.

Requirements

• Currently pursuing a degree in English, Technical Communication, or another major with a writing-intensive component and/or a technology emphasis 
• Strong verbal, written, and interpersonal communication skills - must provide samples of excellent writing skills
• Samples should be 500-1,000 words in length, and at least one sample should be a technical procedure
• Coursework or original content is totally fine
• Interest in technical subject matter and a career in technical writing
• Knack for conducting research, asking questions, and getting into the details

Bonus Points

• Experience writing for technical or general audiences; for example, writing for a student newspaper or creating content for your schools IT help desk
• Experience with multimedia and graphic design
• Familiarity with databases, HTML, Markdown, CSS, and JSON
• Familiarity with JavaScript, Python, Git, Mercurial, or other modern programming languages and frameworks

What Makes Cloudflare Special?

Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of? Wed love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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